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Cancun Rooftop Pools
A hotel rooftop pool in Cancun (sample photo)
Photo: Photographer: Mosbatho, CC BY 4.0

What should you ask a hotel before paying for rooftop pool access?

By the editors Checked 2 November 2026

Phone the hotel. All 12 publish a number, and nine of them publish nothing about who can use the roof, when it opens or whether it's heated. The table has each number, and below it the questions to ask.

HotelPhoneEmail
Royalton Chic Cancún +52 998 364 3400Not published
Hive Cancun +52 998 980 1446Not published
Hyatt Zilara Cancun +52 998 881 5600Not published
Temptation Cancun +52 998 848 7900Not published
Garza Blanca Cancun +1800-927-0503Not published
Nomads Hotel +52 998 898 0141hola@nomadsexperience.com
Hyatt Ziva Cancun +52 998 848 7000Not published
Mondrian Cancun +52 998 689 0900Not published
Aloft Cancun +52 998 848 9900Not published
Four Points Cancun Centro +52 998 283 0101Not published
Excellence Playa Mujeres +52 998 872 8600Not published
Akuazul Resorts +52 998 296 5151Not published

Seven questions

Can non-guests use the pool on my date, and is access limited by day or time?

What is the full price per person, in which currency, with tax?

What does it include: towel, sunbed, food, drinks?

What time does it open and close, and is it open in my month?

Is the water heated?

Is there a minimum age or a dress code?

Can I reserve a sunbed?

A message to paste

Hello, I'd like to use the rooftop pool on [date]. Can non-guests use it, and what does it cost per person? What are the opening hours, is the water heated, and is there a minimum age or dress code? Can I reserve a sunbed?

Mensaje en español

Hola, quisiera usar la alberca de la azotea el [fecha]. ¿Pueden entrar personas que no son huéspedes y cuánto cuesta por persona? ¿Cuál es el horario, el agua está climatizada y hay edad mínima o código de vestimenta? ¿Puedo reservar un camastro?

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